sangjitu Casino & Sportsbook Terms

When you open an account on sangjitu, you agree to our terms of service. We at sangjitu set out these conditions to protect both your account and our platform's integrity. Our terms cover account opening, deposits and withdrawals, bonus eligibility, dispute resolution, and jurisdiction restrictions.

These terms apply to all users accessing sangjitu through Android APK, iOS Safari, or desktop browser. We enforce them consistently across all regions where our services are available. If you do not agree with these terms, you should not create an account or use our platform.

This page explains our key policies in plain language. For specific questions about your account or a transaction, contact our support team via live chat or email.

Account Opening and User Eligibility

To open an account on sangjitu, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

When you sign up, we require your email, phone number, and a secure password. We send an SMS verification code to confirm your phone number — this prevents account fraud and enables account recovery if you forget your password. You then provide your full name and date of birth for Know Your Customer (KYC) verification.

KYC Verification and Identity Confirmation

We at sangjitu require all users to complete KYC verification before accessing deposits and withdrawals. You upload a photo of your ID (KTP, passport, or driver's license) through our mobile app or website. Our verification team reviews your document within minutes. Some accounts may require a live selfie — hold your ID beside your face and take a photo. Once approved, your account unlocks all payment methods and market access.

Your identity information is encrypted and stored securely. We never share your personal data with third parties without your consent, except where required by law or financial regulators. All verification is performed to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements in supported jurisdictions.

Deposits, Withdrawals, and Payment Methods

We at sangjitu accept deposits through QRIS, e-wallet, mobile banking, local payment, online payment, e-walletand direct bank transfers (mobile banking, local payment, online payment, e-wallet). When you deposit, our system generates a unique payment reference or virtual account number. You initiate the transfer from your bank or e-wallet app. We credit your account within seconds once the payment processor confirms the transaction.

Deposits are non-refundable once credited to your account. If you deposit by mistake, contact our support team immediately. We may reverse the deposit if the transaction has not yet been used for entries or gameplay.

Withdrawal Process and Review Windows

When you request a withdrawal on sangjitu, we initiate a verification check. Our system confirms your account identity, reviews your play history for compliance, and checks for any pending disputes. This verification window typically takes a few hours. Once approved, we process your withdrawal back to your original payment method.

We do not charge withdrawal fees, though your bank or e-wallet provider may apply their own charges. You receive email and push notifications confirming when your withdrawal is approved and when funds leave our platform. Withdrawals are processed during standard business hours. During high-traffic periods or holidays such as Idul Fitri or Idul Adha, processing may take longer.

Account Balance and Transaction History

Your account balance on sangjitu reflects all deposits, withdrawals, entries, and outcomes. We maintain a complete transaction history accessible through your account dashboard. You can view your full deposit and withdrawal record, entry history, and gameplay results at any time. All transactions are timestamped and logged on our servers.

If you notice a discrepancy in your balance or a transaction you do not recognize, contact our support team immediately. We investigate balance disputes by reviewing server logs and will correct any system errors retroactively.

Bonus Terms and Promotional Offers

We at sangjitu may offer promotional bonuses or welcome offers to new or existing users. Any bonus offer comes with specific terms — eligibility requirements, entry conditions, and expiration dates. We communicate bonus terms clearly when you receive an offer. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the offer terms.

If you do not meet bonus eligibility requirements, your bonus is forfeited. We reserve the right to cancel or modify bonus offers at any time. Bonus abuse — such as opening multiple accounts to claim repeated bonuses — may result in account suspension and forfeiture of all funds.

Account Suspension and Termination

We at sangjitu reserve the right to suspend or terminate your account if you violate our terms. Violations include providing false identity information, attempting to manipulate markets, using automated tools or bots, or engaging in fraud. If we suspend your account, we notify you via email and provide a reason for the suspension.

If your account is suspended, your funds remain in your account. You can request a withdrawal of your remaining balance through our support team, subject to verification. We may withhold funds if we are investigating a suspected violation or if you have pending disputes.

Account Closure and Data Retention

You can close your sangjitu account at any time by contacting our support team. Once closed, you cannot reopen the same account. We retain your account data for a minimum of five years to comply with financial reporting requirements. After this period, we securely delete your personal information.

If you close your account with a remaining balance, we process a final withdrawal to your original payment method. This withdrawal goes through our standard review window.

Dispute Resolution and Jurisdiction

If you have a dispute with sangjitu regarding an entry outcome, a transaction, or your account, contact our support team. We investigate disputes by reviewing server logs, entry records, and transaction data. Our support team responds to disputes within one business day. If we determine that an error occurred, we correct it retroactively.

If you are not satisfied with our resolution, you may escalate your dispute to our management team. We aim to resolve all disputes fairly and transparently. Our final decision is binding unless you pursue legal action in your jurisdiction.

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access sangjitu from a location where the service is not legally available, our geofencing system may restrict access.

These terms are governed by the laws of the jurisdiction where sangjitu operates. Any legal disputes arising from your use of our platform are subject to the jurisdiction's legal system. We encourage users to resolve disputes through our support team before pursuing legal action.

Changes to Our Terms

We at sangjitu may update these terms at any time. We notify users of material changes via email and through our platform. Your continued use of sangjitu after changes are posted constitutes acceptance of the updated terms. If you do not agree with changes, you should close your account.

Data Protection and Privacy

We at sangjitu protect your account data through encryption and secure server infrastructure. Your login credentials, payment information, and personal data are encrypted in transit and at rest. We do not store full credit card numbers or sensitive banking details — payment processors handle this information directly.

Your account session is tied to your device and expires after inactivity to prevent unauthorized access. If you enable biometric login (fingerprint or Face ID), your device verifies your identity locally without sending credentials to our servers. You can log out from all devices through your account settings if you need to secure your account.

Contact and Support

Our support team is available via live chat in your sangjitu account, email, and phone. We respond to support inquiries within one hour during business hours. If you have questions about these terms, your account, or a specific transaction, contact us through any of these channels. We are here to help clarify our policies and resolve any concerns.

These terms represent our commitment to fair play, transparency, and user protection on sangjitu. By using our platform, you acknowledge that you have read and understood these terms and agree to comply with them.