sangjitu FAQ

Account opening on sangjitu follows four steps. First, you provide your email or username, a strong password, your mobile phone number, and confirm that you agree to our terms. Second, we send an email verification code and an SMS code to your phone — enter both to confirm your contact details. Third, you upload KYC documents (KTP, passport, or driver's license) and provide your full name, date of birth, and registered address. Our verification team reviews these documents — typical verification takes minutes, but may take up to one business day. Fourth, you choose a deposit method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and deposit funds. Your account is then active for sportsbook markets, live-dealer tables, slots, and esports.

If you forget your password, click the "Forgot your password?" link on the login page. Enter your email or username. We send a password-reset link to your email — click the link to open the reset page. Enter a new strong password (minimum eight characters, with uppercase, lowercase, and numbers). Confirm the new password. Your account is immediately updated, and you can log in with your new password. If you do not receive the reset email within two minutes, check your spam folder or contact our support team via live chat.

To request deletion of your personal data, email our support team with your full name, account email, and a clear statement that you request data deletion. Include your phone number so we can contact you if needed. We acknowledge data-deletion requests within two business days and begin the process. Note that we retain transaction records for anti-money-laundering (AML) compliance as required by law — these records are not deleted. We delete your profile data, KYC documents, password, and contact preferences from our main database within thirty days. Your transaction history remains on file but is not linked to your name. Contact us at [email protected] to start a data-deletion request.

To deposit via e-wallet, mobile banking, or local payment on sangjitu, log into your account and select "Deposit". Choose online payment, e-wallet, or mobile banking from the payment method list. Enter your deposit amount. You are redirected to the e-wallet app or web portal — log in with your e-wallet credentials and confirm the transaction. The funds are transferred immediately to your sangjitu account. No additional fees are charged by sangjitu, but your e-wallet provider may apply their own fees. Your account balance updates within seconds. If your deposit does not appear after five minutes, contact our support team — we can verify the transaction status with the payment processor.

Yes, we at sangjitu accept direct bank transfers from local payment, online payment, e-wallet, and mobile banking. After you log in and select "Deposit", choose "Bank Transfer" and select your bank. We provide a unique virtual account number (VA) for your transfer. Transfer the deposit amount to this VA using your bank's mobile app or ATM. The funds arrive in your sangjitu account within minutes (typically subject to verification for same-bank transfers, up to subject to verification for cross-bank transfers). No deposit fee is charged by sangjitu. Your bank may charge a transfer fee — check with your bank. If your transfer does not appear within one hour, contact our support team with your bank reference number, and we will investigate.

We at sangjitu periodically offer welcome bonuses to new accounts and loyalty bonuses to active members. Bonus terms vary — typical offers include a percentage match on your first deposit (for example, a match bonus applied to your account balance once verified). All bonuses carry wagering requirements — you must place a certain amount in entries before you can withdraw bonus funds. Terms also specify eligible markets (sportsbook, live dealer, slots, or esports) and expiry windows (typically 7–30 days from credit). Bonuses are non-transferable and cannot be withdrawn as cash. To view current bonus offers and their exact terms, log into your account or contact our support team. Terms apply and vary by offer.

We at sangjitu offer demo mode for selected slot games and some live-dealer tables. Demo mode lets you play without depositing funds — you receive a practice account balance that resets daily. Demo mode is available without logging in or providing KYC documents. To access demo mode, visit the game page and select "Play demo" or "Try free". Demo balances are for practice only and cannot be withdrawn. Sportsbook entries (football, Liga 1, Piala AFF, Champions League, MotoGP, badminton, esports) do not have demo mode — you must have a funded account to place entries. Demo mode is available on desktop and mobile browsers.

To contact our support team by email, send your message to [email protected]. Include your account email or username and a clear description of your issue. Our support team responds within one business day. For urgent issues — account lockouts, payment problems, or security concerns — use live chat, which is available during business hours and responds within one hour. You can also call our phone support line during business hours. Response times may vary on holidays (Idul Fitri, Idul Adha, Imlek) — check our website for holiday hours before contacting us.